Returns & Exchanges

At Ashley Canada, we want you to be completely satisfied with your home furnishings. If you are not happy with your purchase, you can return most items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all hardware, manuals, and accessories are included to qualify for a full refund.

3

Schedule a Pickup or Drop-off

For small parcels, use the provided prepaid shipping label; for large furniture items, our customer care team will contact you to schedule a professional carrier pickup.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing