Frequently Asked Questions
Everything you need to know about shopping with Ashley Canada
What are your delivery options within Canada?
We offer standard ground shipping across all provinces, as well as premium White Glove Delivery for furniture and large items, which includes room-of-choice placement and assembly.
What is your return policy?
Most items can be returned within 30 days of delivery. Items must be in original condition and packaging. Please note that custom orders and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Do you offer financing options?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our customer care team within 48 hours with photos of the damage so we can arrange a replacement or repair.
Are your products covered by a warranty?
Most of our products come with a limited manufacturer's warranty covering defects in materials and workmanship. Duration varies by product category; please check the product page for specific details.